Elekron Techsolutions (EAMOT) Pvt. Ltd. ("EAMOT", "we", "us", or "our") is committed to safeguarding the privacy and data of our clients, field personnel, and users of our platforms including our Energy Management as a Service (EMaaS) platform, Field Service App, and any other digital services we operate.

This Privacy Policy outlines how we collect, use, disclose, and secure your data, particularly as it relates to our Internet of Things (IoT) infrastructure, field service management, and analytics offerings.

1. Scope of this Policy

This Privacy Policy applies to all data collected through:

• IoT sensors and connected energy monitoring devices installed on client premises;
• Our EMaaS dashboard and reporting platforms;
• The Field Service App used by our partners and technicians;
• Our corporate websites, mobile applications, and any digital interfaces provided by EAMOT.

2. Data We Collect

We collect the following types of data:

a. Operational and Energy Data

• Power consumption, voltage, current, frequency, power factor, load usage
• Generator health metrics, runtime, fuel levels, engine parameters
• Data captured via Modbus, MQTT, or HTTP from smart meters, sensors, and controllers

b. User and Branch Metadata

• Branch ID, site name, location (GPS coordinates)
• Contact information of designated SPOCs
• Device and gateway configuration details

c. Field Service Data

• Work order logs, ticket status, preventive maintenance (PM) and breakdown records
• Photographs, timestamps, and geolocation from the Field Service App
• Notes, signatures, and other proof-of-service data

d. Device & Usage Information

• IP address, browser type, operating system
• Logs of dashboard access, report generation, and API activity

e. Personal Information (where applicable)

• Name, mobile number, email ID of client stakeholders and field partners
• KYC details (for partners and vendors, where mandated)

3. How We Use the Data

We use the collected data to:

• Monitor and improve energy efficiency and asset health
• Generate predictive maintenance alerts and insights
• Benchmark electrical performance across client sites
• Enable real-time and historical data visualization via EMaaS
• Track ticket status, engineer activity, and on-site visit compliance
• Improve our products, analytics, and service reliability
• Comply with BRSR, ESG, CAQM, CPCB, and other regulatory frameworks

4. Data Sharing and Disclosure

We do not sell your personal or operational data.

We may share data with:

• Authorized client users and departments (Operations, Procurement, Sustainability, etc.)
• Field Partners and Technicians (on a need-to-know basis for task execution)
• Regulatory Authorities (only when required by law)
• Third-Party Tools/Services (e.g., AWS, analytics platforms), under strict data processing agreements (DPAs)

5. Data Security

We adopt best-in-class data protection practices:

• End-to-end encryption of sensitive data in transit and at rest
• Role-based access control (RBAC) and multi-factor authentication (MFA)
• Secure cloud storage on ISO-certified infrastructure (e.g., AWS, Azure)
• Regular internal audits and vulnerability assessments

6. Data Retention

We retain your data for as long as necessary to:

• Deliver our contractual services
• Meet compliance obligations
• Resolve disputes, and
• Improve platform performance

After the retention period, data is securely archived or deleted in accordance with our data destruction policies.

7. Your Rights

Depending on applicable jurisdiction (e.g., Indian IT Act, GDPR if relevant), you may have rights to:

• Access, correct, or delete your data
• Request data portability
• Object to processing
• Withdraw consent (where consent was given)

You may reach out to [email protected] for exercising any of these rights.

8. Cookies and Tracking

We use minimal cookies or session tracking on our platforms only for:

• Authentication
• User session management
• Dashboard performance analytics

No third-party ad trackers or behavioral profiling is done.

9. Children's Privacy

Our services are intended for business and industrial use only and are not directed toward children under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

EAMOT may update this Privacy Policy periodically. Any changes will be communicated through our official channels and reflected in the "Last Updated" section above.

11. Contact Information

For questions, requests, or complaints regarding this policy:

Data Protection Officer
Elekron Techsolutions (EAMOT) Pvt. Ltd.
Email: [email protected]
Address: 2nd Floor, 58/1, Paramahansa Yogananda Rd, opp. Arun CADD, Indiranagar, Bengaluru, Karnataka 560038